DGAP-News: CallMiner Shortlisted for 'Best Data & Analytics Technology' by the Credit Today Awards 2016
DGAP-News: CallMiner / Key word(s): Miscellaneous
CallMiner Shortlisted for 'Best Data & Analytics Technology' by the Credit Today Awards 2016
22.03.2016 / 15:57
The issuer is solely responsible for the content of this announcement.
LONDON, UNITED KINGDOM --(Marketwired - March 22, 2016) -
CallMiner, Inc., rated first in customer satisfaction for
customer engagement analytics, announced today that it has been
shortlisted for the 'Best Data & Analytics Technology' Award by
Credit Today Awards 2016. The Credit Today Awards recognise and
reward hard work and best practice in the field of credit and
collections.
The 'Best Data & Analytics Technology' category recognises
software, or software-based systems, that use innovative data
analytics to deliver a significant advantage to contact centres.
CallMiner was shortlisted by the judges for its EurekaLive
solution. The entry showed how interaction analytics helped call
centres to improve key metrics, drive better customer outcomes
and enhance competitive strengths.
EurekaLive is CallMiner's highly customisable and scalable
real-time interaction analytics solution. It automatically
monitors every call in real time. This enables collections
companies to ensure script compliance by agents. It also provides
emotion detection, event alerting, and automated context-driven
workflow initiation for agents.
This platform reduces the risk associated with compliance and
increases customer retention and satisfaction. It does this by
enabling supervisors and quality analysts to identify negative
activity such as escalation attempts, the use of profanity or the
absence of compliance scripts. Agents receive alerts with
next-best-action guidance while on the call and analysts or
supervisors also receive notification and can intervene
immediately or deliver targeted coaching when appropriate.
Andy Palmer, Vice President International Sales, of CallMiner,
said: 'We are very proud to be shortlisted for the 'Best Data &
Analytics Technology' Award. We are also delighted that our
contribution to the credit and collections industry has been
recognised. This nomination identifies how our innovative
technology helps to avoid compliance disasters by catching
instances where potential non-compliant language might exist and
correct the course of the call before it becomes a violation.
Organisations with our real-time analytics have a distinct
advantage over their debt collection competitors who simply
cannot be as proactive.'
EurekaLive has proven itself in Account Receivable Management
organisations as a highly effective tool in support of critical
agent performance and compliance objectives such as:
/T/
-- Reduced risk of compliance and liability exposure
-- Improved revenue recovery rate
-- Reduced number of complaints
-- Immediate agent coaching and performance improvement.
/T/
About CallMiner
CallMiner believes that resolution is the fundamental driver of
positive customer experiences. When contact centre agents and
others responsible for customer engagement are empowered by
insight and feedback in real-time, they can dramatically improve
the rate of positive outcomes. With the tagline 'Listen to Your
Customers, Improve Your Business' our goal is to help companies
automate the overwhelming process of extracting insight from
phone calls, chats, emails and social media to dramatically
improve customer service and sales, reduce the cost of service
delivery, mitigate risk, and identify areas for process and
product improvement. Highlighted by multiple customer achievement
awards, CallMiner has consistently ranked number one in customer
satisfaction, including surveys conducted by DMG Consulting and
Ovum. www.callminer.com.
Maureen Szlemp
maureen.szlemp@callminer.com
(319) 573-3312
News Source: Marketwire
22.03.2016 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.The issuer is solely responsible for the content of this announcement.The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Media archive at www.dgap-medientreff.de and www.dgap.de
Language:
English
Company:
CallMiner
United States
End of News
DGAP News Service
447885 22.03.2016